Dealers & Service Networks Solutions
Give service teams current equipment-specific information. Help partners identify parts, access documentation and route customer requests more consistently with governed access and faster customer response.
Dealer & Service Enablement Platform
What Dealer & Service Teams Face
Service and support operations often struggle with fragmented information, manual processes, and disconnected communication channels.
The Problem
- Inconsistent equipment information across channels
- Slow dealer response to customer requests
- Fragmented documentation and parts data
- Disconnected warranty and service history
- Limited visibility into dealer and partner activity
The Solution
- Governed access to current equipment information
- Real-time parts identification and ordering
- Centralized documentation and service knowledge
- Connected warranty and lifecycle workflows
- Comprehensive dealer and partner analytics
Dealer & Service Networks Use Cases
Five capabilities designed to transform your dealer and service operations
Dealer Enablement
Empower your dealer network with governed access to equipment-specific parts, documentation, pricing and service information.
Explore Dealer EnablementParts & Service Management
Streamline parts identification, ordering, service requests and fulfillment for dealers and service teams.
Explore Parts & ServiceWarranty & Claims Management
Manage warranty claims, track status, identify campaign opportunities and communicate lifecycle events to customers.
Explore Warranty & ClaimsDealer & Service Analytics
Track dealer performance, parts sales, service activity and customer engagement metrics across your network.
Explore Dealer AnalyticsOEM Dealer Connectivity
Create a direct digital connection between OEM, dealer and customer, enabling seamless parts, service and support workflows.
Explore Dealer ConnectivityTalk to an Expert
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Transform Your Dealer & Service Performance
Measurable results from organizations that have adopted these use cases
Faster
Dealer response time
Better
Dealer efficiency
Higher
Dealer satisfaction
More
Service revenue opportunities
Ready to Enable Your Dealer & Service Network?
Whether you need dealer enablement, parts and service management, warranty and claims, analytics or connectivity, VAM provides the capabilities you need.
Start Your Dealer & Service Journey
Choose the right starting point for your dealer network transformation
Dealer Enablement Pilot
Start with one dealer partner. Enable governed portal access and order workflows.
- One dealer partner
- Portal access setup
- Workflow integration
Parts & Service QuickStart
Start with one product line. Enable parts identification and service request management.
- One product line
- Parts identification
- Service request routing
Warranty & Claims Pilot
Start with one warranty campaign or claims process. Enable tracking and communication.
- Campaign setup
- Claims tracking
- Customer communication
Dealer Connectivity Pilot
Start with one dealer. Enable digital connection and workflow automation.
- One dealer connection
- Digital workflow
- Performance tracking
